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General Terms And Conditions

Reservation Process and Payment Details:

After you approve the itinerary and quoted price, we will create a comprehensive itinerary along with an invoice containing payment instructions. Your booking will be confirmed upon receipt of a 35% initial deposit from your invoice. We accept payments through Visa, MasterCard, PayPal, and bank transfers. Payments will follow this schedule.

  • Approximately 35%: Initial deposit
  • The remaining balance is to be settled locally with our team.

Private Moroccan Desert Tours, Day Trips, and Activities:

  • Cash payments are accepted in euros, U.S. dollars, British pounds, or Moroccan dirhams.
  • On-site credit card or PayPal payments incur an additional 5% processing fee (prior to tour departure).

 

Group Shared Desert Tours, Day Trips, and Activities:

  • The remaining balance must be paid on-site before the tour begins in euros, U.S. dollars, British pounds, or Moroccan dirhams.
  • If you choose to pay the balance via credit card or Paypal ahead of arrival, a 20% VAT plus a 5% processing fee will apply.

 

Modifications to your Booking:

We strive to accommodate any changes to your booking without extra charges. However, adjustments within 15 days of your trip start date may not be feasible. Please contact us promptly with any change requests and confirm in writing. While we aim to assist without additional fees, we cannot guarantee it. Should changes be impossible, you may either stick with the original booking or cancel with the applicable fees outlined below.

 

Cancellation terms:

If you decide to cancel your travel plans, please notify us in writing as soon as possible. Cancellation fees vary based on how many days prior to your trip we receive your cancellation notice. If you cancel:

  • more than 21 days: Free cancellation
  • between 15 and 20 days: Penalty of 15% of the total tour price.
  • less than 15 days: 100% penalty of the total tour price.

 

Unexpected Circumstances:

In the event of unforeseen circumstances, we reserve the right to cancel your tour or trek. Should this happen, we will refund any amounts already paid, including deposits; however, we are not liable for any additional compensation. Unforeseen circumstances may include natural disasters, war, riots, terrorism, fires, severe weather conditions, and similar events.

 

Special Requirements:

If you have specific needs such as dietary restrictions or medical assistance (including wheelchair access), please inform us in writing prior to booking. We will relay this information to our partners to ensure a comfortable experience. If we cannot meet a request, we will notify you before finalizing your booking. While we’ll do our best to accommodate preferences like hotel locations or bed arrangements, no compensation will be provided if they cannot be fulfilled.

 

Child Policy:

Children under 12 are not allowed on shared desert tours and day trips; however, they can join our shared half-day activities (camel rides and quad biking). We reserve the right to refuse service without a refund if a child’s age is misrepresented during booking. Families are welcome on our private desert tours throughout Morocco and day trips from Marrakech.

 

Insurance Responsibility:

We do not offer insurance coverage; it’s essential for you to secure appropriate travel insurance. We highly recommend obtaining coverage for illness, cancellations, lost luggage, delays, and other potential issues.

 

Our Liability:

We accept responsibility if any aspect of your travel arrangements fails to meet reasonable standards or differs from what was described. Compensation is limited to the amount paid for that segment of your travel arrangements. We do not accept liability for personal injury, illness, damages, death, or losses incurred during your journey.

 

Travel Documentation Responsibility:

It’s your responsibility to ensure that you possess a valid passport along with any necessary documents and visas required for entry into Morocco.

 

Feedback Process:

If you experience any issues with our services during your trip, please inform our on-site representatives immediately so we can address the matter promptly. If unresolved during your journey, please submit your complaint in writing within 30 days following the conclusion of your trip.

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